Why we need a customer status map?

Why you need a customer status map

Our status in society influences our decision-making. We use status as a shortcut to decide where to place people and entities. “there are two types of Social Influence: normative social influence and informational social influence” https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4718651/#pone.0146536.ref006 “Normative social influence – The influence is based on people’s motivation to gain approval and avoid rejection by conforming … Read more

Marketing is signalling

Marketing is signalling

In 1974 the most powerful signal ever was sent into space towards other galaxies with information of our human race like the DNA sequence. We haven’t heard back yet. Does your marketing feel a bit like that? What do you want your signals to say about you? What do you want your audience to think … Read more

A better way to create marketing personas

Modern Marketing Persona

Harvard Business School marketing professor Theodore Levitt said, “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” Over the last five years, I’ve worked with edtech, IoT, interior design, and IT services companies to interview their customers and build marketing personas for them. And here’s my current approach to building a modern … Read more

Why is tension a key ingredient in marketing?

tension as a marketing tactic

Attention = Desire x Tension Dopamine is the neurotransmitter of desire. Norepinephrine is the neurotransmitter of tension. Together they add up to attention. Tension is the struggle between what you have and what you don’t. This type of low-level conflict often leads to action. “Here’s a 30% discount on your favourite gadget. but hurry the … Read more

The psychology behind buzzwords

The psychology behind using buzzwords

Buzzwords are “strategically ambiguous, over-packed with information and deliberately fleeting in nature,” says Andre Spicer in his article “Shooting the Shit“ But why do we use them so often, knowingly or unknowingly? What’s the psychology behind them? And is there any real advantage in using them? There is a psychological incentive in using buzzwords. A … Read more