Why we need a customer status map?
Our status in society influences our decision-making. We use status as a shortcut to decide where to place people and entities. “there are two types of Social Influence: normative social influence and informational social influence” https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4718651/#pone.0146536.ref006 “Normative social influence – The influence is based on people’s motivation to gain approval and avoid rejection by conforming … Read more